F.A.Q. (Frequently Asked Questions)

Below are some of the questions frequently asked by our customers. If you do not find the answers to your questions here, you can always ask us directly.

1. What should I do to buy a car?

2. Is it possible to buy a car that is not on the stock list?

3. Are the vehicles really in good condition?

4. How do I check the condition of the vehicle?

5. How do I make a payment?

6. When is the payment deadline?

7. What are your bank account details?

8. What happens if the car I reserved is sold to someone else due to delay in payment?

9. Do you accept credit card payments?

10. Do you accept LC payments?

11. When will my shipment arrive?

12. How can I check the shipping schedule?

13. What documents will I receive?

14. If there is something I don't understand or if there is a problem, what should I do?

1. What should I do to buy a car?
First, please contact us and reserve a vehicle of your choice. We will then make necessary arrangements for exporting the vehicle to your country.

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2. Is it possible to buy a car that is not on the stock list?
Yes, we have connections with various auto auctions nationwide and are able to purchase the vehicle of your choice directly through them.

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3. Are the vehicles really in good condition?
Yes, we are confident in the quality of our vehicles. The person in charge will give you detailed information on the condition of the vehicle. We thoroughly check each vehicle before buying it, and perform overhaul/maintenance checks.

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4. How do I check the condition of the vehicle?
We can also provide you further details on the vehicle's condition upon request.

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5. How do I make a payment?
Please send us a deposit by T/T after receiving the proforma invoice. As soon as the payment will have been confirmed, we will start arranging the delivery.

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6. When is the payment deadline?
Please send us the payment within 3 business days after receiving the proforma invoice.

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7. What are your bank account details?

• Bank                 : Suruga Bank, Numazu Central Branch (652)
• Branch              : Numazu Central Branch
• Account             : 2853631
• Swift Code        : SRFX JPJT 
• Bank Address    : Suruga Bank, Numazu Central Branch (652), Shizuoka ken, Numazu City, Japan.
  

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8. What happens if the car I reserved is sold to someone else due to delay in payment?
There is no need to worry. You can either get a full refund, or use the money to buy another vehicle. We can even find and purchase for you a vehicle just like the first one.

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9. Do you accept credit card payments?
We are sorry, but at this moment we only accept payment by T/T.

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10. Do you accept LC payments?
Yes, we generally accept L/C payments, but it depends on your country.

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11. When will my shipment arrive?
The time it takes for your shipment to arrive depends on your country. Please refer to the shipping information for details.

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12. How can I check the shipping schedule?
As soon as the shipment is arranged, we will send you the information by email.

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13. What documents will I receive?
We will send you the following documents:

• Bill of Lading
• Invoice
• Registration Certificate (Japanese & English)
• Inspection Certificates (JEVIC/ JAAI)

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14. If there is something I don't understand or if there is a problem, what should I do?
Each member of our staff is completely fluent in English. Please feel free to contact us if you have any questions or require any assistance. Our office hours are usually from 9:00am - 7:00pm, but we are available 24 hours a day.

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